Help
Damaged delivery or defective product
Every piece is printed to order, just for you, so it cannot be returned or exchanged. If it arrives damaged or is defective, we replace it. Here is what to do.
Damaged or defective piece
Open the parcel with the courier present if possible. If the piece is damaged or defective, contact us on receipt and send us photos within 48 hours: we will reprint and replace it.
Works printed to order
Signature Collection works, masterpiece reproductions and personalised pieces are all printed to order: they cannot be returned or exchanged unless they arrive damaged or are defective. That is why we confirm every order with you before printing, and check your file for a personalised piece.
Made-to-measure sizes
Sizes made on request, outside our standard size range, cannot be returned or exchanged, except for a defect.